Refunds & Returns Policy for artisanminimaljewels.com
Last Updated: June 20, 2024
At Artisan Minimal Jewels, we are committed to ensuring your complete satisfaction with our products. If you are not satisfied with your purchase, our Refunds & Returns Policy outlines the steps, conditions, and timeframes for returning items and requesting refunds. Please review this policy carefully to understand your rights and our obligations.
- General Return Policy
We accept returns of physical products purchased from artisanminimaljewels.com under the conditions outlined below:
Eligibility: Returns are accepted within 30 days from the date of delivery.
Condition: Items must be returned in their original condition, unused, unworn, and with all original packaging and tags attached.
Exclusions: Custom or personalized items, sale items, and earrings (for hygiene reasons) are not eligible for returns or refunds unless they are defective or damaged upon arrival.
- Initiating a Return
To initiate a return, please follow these steps:
Contact Us: Email our customer support at [email protected] with your order number, a description of the item you wish to return, and the reason for the return.
Return Authorization: Our team will review your request and, if approved, provide you with a Return Authorization Number (RAN) and return instructions.
Shipping: Pack the item securely and include the RAN. Ship the item to the address provided in the return instructions. You are responsible for the cost of return shipping unless the item is defective or incorrect.
- Return Shipping Costs
Standard Returns: Customers are responsible for return shipping costs for standard returns (e.g., unwanted or incorrect size items).
Defective or Incorrect Items: For items that are defective or shipped in error, we will cover the cost of return shipping.
- Refund Process
Once we receive and inspect your return, we will process your refund as follows:
Inspection: We will inspect the returned item within 5 business days of receipt to ensure it meets the return conditions.
Refund Approval: If the item meets the return conditions, we will issue a refund to your original payment method.
Refund Timing: Refunds will be processed within 10 business days after approval. Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account.
- Refund Amounts
Full Refund: You will receive a full refund for the cost of the item, excluding shipping costs, unless the item is defective or shipped in error.
Partial Refunds: In cases where the returned item shows signs of use or damage not caused by our error, we may issue a partial refund at our discretion.
- Exchange Policy
We do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired item.
- Special Conditions
Gift Returns: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return once the returned item is received.
Missing Items: If you received an incomplete order, please contact us within 7 days of delivery to resolve the issue.
- Contact Information
For any questions or to initiate a return, please contact our customer support team:
Email: [email protected]
Address: Unit 108, 369 London Road, Sarnia, Ontario
- Policy Updates
We may update this Refunds & Returns Policy from time to time. Changes will be effective immediately upon posting on our Website. Please review this policy periodically for any updates.
- Your Rights
This Refunds & Returns Policy is in addition to your statutory rights as a consumer, which are not affected by this policy.